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Course Description

Workplace Skills teaches skills vital to workplace success. The topic for 191C is Problem-Solving. Need not be taken in sequence. This is a pass/no pass course.

Learning Outcomes

  • Select three problems and prepare solutions.
  • Assess the cause of three problems.
  • List four customer expectations.
  • Demonstrate action steps and follow-up plans for dealing with customer expectations.
  • Create and interpret two charts and graphs.

Last modified: November 25, 2014
Gavilan College Red Diamond 5055 Santa Teresa Boulevard Red Diamond Gilroy, CA 95020 Red Diamond (408) 848-4800